General and account enquiries
Email hello@property-identity.com with a short description. Do not include passwords, access codes or property documents.
Support and enquiries
Contact Property Identity
Ask about account access, the Compliance upgrade or the assisted Free Property Compliance Snapshot.
What this means in practice
Use ordinary email only for first contact. Do not attach property evidence, personal information or confidential documents.
Compliance upgrade
Ask us to confirm the scope, entitlement and assisted activation process. No payment is collected through this website.
Secure document transfer
First agree a secure transfer method. Send files only after the route and intended recipient have been confirmed.
One shared account and record
Start FreeStart focused. Expand into Atlas only when you need it.
Authentication is shared, but access remains controlled by organisation membership, property permission and module entitlement.